Mavis Sarpong
I turn first conversations into long-term, revenue-generating partnerships. I combine the analytical edge of a Statistics degree with genuine relationship-building — and I thrive in fast-paced, target-driven environments where performance is recognised and rewarded.
Accra, Ghana · linkedin.com/in/mavis-sarpong-729a6a316
At Sevn Ghana Limited, I've spent the past year proving that sales and relationship management aren't separate skills — they're the same skill, applied at different stages. I prospect and convert merchants, then stay close enough afterward that retention and upsells follow naturally.
I studied Statistics at KNUST, which gave me a habit of looking past the first answer to the pattern underneath it — who's likely to churn, which segment responds to which campaign, where the next quick win is hiding.
I'm results-driven and target-motivated, and I'm looking for a role where performance is recognised and rewarded.
Relationship-first sales
Conversion is the start of the relationship, not the end of it — long-term retention is where the real value compounds.
Data-informed instinct
A Statistics background means decisions are backed by patterns in the numbers, not just gut feel.
Tech-forward productivity
Uses AI tools — ChatGPT, Claude, and CRM analytics — to draft proposals, generate reports, and spot upsell opportunities faster.
Where I've worked.
- Prospected, engaged, and converted 120+ merchants within six months, achieving a 70% onboarding success rate through targeted outreach, tailored pitches, and persistent relationship-building.
- Designed and delivered training sessions to 100+ newly signed merchants, improving product adoption rates by 35% and reducing early churn.
- Managed a portfolio of active clients through 30+ monthly check-in meetings, proactively identifying growth opportunities — resulting in a 25% improvement in merchant satisfaction scores.
- Collaborated cross-functionally with marketing and product teams to design engagement strategies that drove a 40% increase in merchant activity across the portfolio.
- Nurtured long-term client relationships through consistent follow-up, contributing to a 20% growth in repeat transactions and improved merchant retention.
- Led targeted product demonstrations, generating an average 18% boost in merchant upsells per quarter.
- Initiated promotional campaigns tailored to merchant segments, increasing overall sales volume by 30% over a six-month period.
- Identified and re-engaged 10 dormant merchant accounts, reviving accounts that now collectively generate millions in transaction volume monthly.
- Leveraged AI tools — including ChatGPT, Claude, and AI-driven CRM analytics — to streamline client communication, generate tailored merchant reports, and identify upsell opportunities.
- Managed high-volume data entry and database maintenance with a strong emphasis on accuracy and attention to detail.
- Reviewed and quality-checked scanned documents to identify and correct errors before archiving, maintaining record integrity.
- Supported the organisation and upkeep of physical and digital document systems, improving retrieval efficiency for the team.
Core skills.
Client & Sales
- Client Relationship Management
- Sales & Revenue Growth
- Merchant Onboarding
- Negotiation & Persuasion
- Account Management
- Customer Retention
Analytical & Tools
- Data Analysis
- Microsoft Office Suite
Collaboration & Communication
- Cross-functional Collaboration
- Public Relations
- Training & Facilitation
- Problem Solving
Education, leadership & languages.
Education
Languages
Leadership & Activities
Let's work together.
Open to roles in Sales, Relationship Management, Client Success, and Business Development. Based in Accra, Ghana.